Flower Delivery Terms for Primrose Hill & Nearby Areas

Terms & Conditions for Flower Delivery in Primrose Hill

Welcome to Flowers Primrose Hill: Terms & Conditions

These Terms & Conditions ('Terms') govern your use of our online store for flower delivery in Primrose Hill and the surrounding areas. By placing an order with Flowers Primrose Hill ('we', 'us', or 'our'), you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase.

Scope

These Terms apply to all purchases and online transactions made by customers seeking flower delivery services in Primrose Hill and its surrounding areas, including but not limited to neighbouring boroughs and communities. By using our e-commerce platform or placing an order for delivery within this coverage area, you accept these Terms in full.

Order Process

1. Placing an Order:
When you browse our website, you may select products for online flower delivery in Primrose Hill or to addresses in our listed delivery radius. To place an order, add your chosen flower arrangements or related items to your shopping cart and proceed to checkout. During the checkout, you will need to provide delivery details, select a delivery date (where applicable), and any message to accompany your flowers.

2. Order Confirmation:
Once you submit your order, you will receive an acknowledgment on-screen. We will also send you an order confirmation with a summary of your purchase. This confirmation does not guarantee acceptance of the order but acknowledges receipt of your request.

3. Acceptance of Order:
Acceptance of your order and the formation of a contract between you and us will take place only when we notify you that your order has been accepted and is being processed. In some cases (for instance, high demand, supply issues, or technical errors) we may need to cancel or amend your order, in which case we will notify you as soon as possible and issue a full refund where appropriate.

4. Substitution Policy:
Occasionally, certain flowers or packaging may not be available due to seasonal variation or market circumstances. In such cases, we reserve the right to substitute items with products of equal or higher value and similar style. We endeavour to ensure that the overall design and quality are maintained.

5. Delivery:
We deliver to addresses within Primrose Hill and surrounding areas as specified during checkout. You are responsible for providing accurate delivery details. Failed deliveries due to incorrect or incomplete information may incur additional charges. Timed deliveries are offered where possible, but while we strive to meet requested delivery slots, we cannot guarantee precise delivery times, particularly during peak periods.

Payments

1. Accepted Payment Methods:
We accept payment by major credit and debit cards and may also offer other payment options as presented on our website during checkout. Payment is required in full at the time of order placement.

2. Pricing:
All prices for our products and delivery services are displayed in British Pounds Sterling (GBP) and are inclusive of any applicable VAT. Additional delivery charges (where applicable) will be clearly indicated prior to completing your order.

3. Payment Processing:
Payments are securely processed through trusted third-party payment gateways. We do not store your card details on our servers. Your order will only be confirmed once payment has been authorised and received in full.

4. Issues with Payment:
If payment is declined or fails, your order will not be processed until valid payment details are submitted and accepted.

Cancellations & Amendments

1. Your Rights to Cancel:
You may cancel or amend your order by contacting us as soon as possible before the dispatch or delivery of your flowers. We aim to fulfil orders promptly; therefore, cancellation or amendments are only possible if the order has not already been prepared or dispatched. Due to the perishable nature of flowers, orders that have already been made up or dispatched cannot be cancelled or refunded.

2. Cooling Off Period:
Under UK consumer law, you may have a statutory right to cancel certain purchases within 14 days. However, this right does not apply to perishable goods such as fresh flowers once they have been prepared or dispatched for delivery.

3. How to Cancel or Amend:
To request a cancellation or amendment, please refer to the Contact Us section on our website for instructions. We will endeavour to accommodate your request where possible but are under no obligation if the order has already been processed or dispatched.

4. Our Rights to Cancel:
We reserve the right to cancel your order at any time before delivery if:

Products are unavailable or out of stock;
Payment is not received or is declined;
We suspect fraudulent activity or other breach of these Terms.

If we cancel your order, any payment made will be promptly refunded to you.

Delivery

1. Delivery Area:
Our online flower delivery services cover Primrose Hill and surrounding areas, as specified on our website. If your delivery address is outside of our coverage area, we will contact you to discuss alternatives or reserve the right to cancel your order and issue a refund.

2. Delivery Times:
While we strive to deliver on the date requested, delivery times are approximate and cannot be guaranteed. Factors such as traffic, weather, and peak periods may affect delivery times. We will communicate delays where possible.

3. Delivery Instructions:
Please ensure someone is available to receive the flowers. If no one is available at the delivery address, our courier or florist may attempt to leave the flowers with a neighbour, leave them in a safe place, or leave a calling card. Our responsibility ends once the flowers have been delivered to the address specified or otherwise delivered according to your instructions.

4. Delivery Confirmation:
We may, where feasible, send a confirmation notification once delivery has been attempted or completed. This may be via email, SMS, or in the account section of our website.

Returns & Refunds

1. Non-Perishable Items:
If you have ordered non-perishable items (such as vases or gifts), you may return them in line with the statutory rights and our returns policy. These items must be unused, in their original packaging, and returned within the deadline specified on our website.

2. Flowers & Perishable Goods:
Due to their perishable nature, fresh flowers cannot be returned. However, if you are unsatisfied with the quality of your flowers, please contact us within 24 hours of delivery with supporting photographs. We may, at our discretion, offer a replacement or refund if the product does not meet our standards.

3. Refund Process:
Where refunds are agreed, these will be made using the original payment method and within 14 days of confirmation. Refunds may be partial or full, depending on the circumstances.

Product Quality & Customer Care

We select our flowers with care and arrange them professionally to ensure freshness and quality. All flowers are checked prior to dispatch, but as natural products, there may be slight variances in colour, size, or stem length from images shown on our website. If you are not satisfied with any aspect of your order, please contact us promptly so we may address your concerns.

Liability

1. Limitation of Liability:
To the fullest extent permitted by law, we exclude all liability for losses you suffer in connection with your use of our website, purchasing our products, or delivery of your order, except as expressly provided in these Terms. This does not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by UK law.

2. No Guarantee:
We do not guarantee the uninterrupted or error-free operation of our website and shall not be held liable for any disruption or loss you may suffer as a result of using our online services.

3. Events Beyond Our Control:
We shall not be liable for delays or failures in delivery arising from circumstances beyond our reasonable control, including but not limited to adverse weather, traffic conditions, strikes, acts of God, or global events.

4. Third-Party Services:
If we refer you to products or services provided by third parties, or display links to third-party websites (e.g. for payment processing), we accept no responsibility for the actions or omissions of these third parties.

Privacy and Security

We are committed to protecting your data and only use your personal information in line with our privacy policy. Payment information is processed securely, and we do not retain your card details. Please see our privacy policy on our website for full details on how your data is used and protected.

Changes to These Terms

We reserve the right to update or amend these Terms at any time. Changes will become effective once published on our website. Customers are encouraged to review these Terms periodically. If you place an order after changes are made, you are deemed to have accepted the new Terms.

Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with your use of our website, orders, or delivery services shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

If any part of these Terms is found by a court to be invalid or unenforceable, the validity of the other provisions shall not be affected.

Contact & Customer Service

If you require assistance, have questions relating to your order, these Terms, or would like to make a complaint, please refer to our website for ways to get in touch with us. Our customer support team aims to resolve queries promptly and professionally.

Last updated: June 2024. These Terms apply to all customers of Flowers Primrose Hill seeking flower delivery within Primrose Hill and the surrounding areas.