Our Fresh Flowers Returns & Complaints Policy
Our Commitment to Fresh Flowers in Primrose Hill
At Flowers Primrose Hill, we pride ourselves on delivering the freshest and most beautiful flowers to households and businesses throughout the Primrose Hill area. Our trusted local team hand-selects each stem, ensuring quality from our shop to your doorstep. We stand by our Fresh Flowers Guarantee and are dedicated to customer satisfaction on every order.
Fresh Flowers Guarantee
Your fresh flower order is important to us. We guarantee that each bouquet and arrangement will arrive looking vibrant, fragrant, and carefully presented. Our florists source flowers daily to maintain the highest standards of freshness for our Primrose Hill customers.
Damaged-on-Arrival Policy
While we take every precaution in packing and delivering your flowers, unforeseen issues can occasionally occur. If your flowers arrive damaged, wilted, or in unsatisfactory condition, please notify us within 24 hours of delivery. We kindly ask that you provide a clear description of the problem, along with photographic evidence, to help us assess and resolve the issue swiftly.
Freshness Window & Expected Longevity
Our arrangements are designed to remain fresh and beautiful for at least 5 days when cared for according to the instructions provided. Should your flowers fail to meet this freshness window under normal conditions, please let us know as soon as possible. We want every flower delivery in Primrose Hill to exceed your expectations for both quality and longevity.
Refunds and Replacements
If you experience an issue with your order related to damage on arrival or premature wilting within the guaranteed freshness window, Flowers Primrose Hill offers two options:
- Replacement: We can arrange for a fresh, replacement bouquet to be delivered to your designated address at the earliest opportunity.
- Refund: If a replacement is not suitable, we can process a full or partial refund, depending on the nature and extent of the issue.
Each situation will be handled on a case-by-case basis by our friendly local staff, ensuring you receive the attention and service you deserve.
Complaints Process
We value your feedback and view complaints as opportunities to improve our service. If you are unhappy with any aspect of your order or the service you received from Flowers Primrose Hill, please reach out to us promptly with details of your complaint. One of our experienced team members will investigate the issue thoroughly and respond with a resolution within 48 hours. Our goal is to resolve all concerns amicably and efficiently, ensuring you continue to trust us as your local Primrose Hill florist.
Trusted Florist Serving Primrose Hill
Flowers Primrose Hill is proud to be the go-to neighbourhood florist for Primrose Hill residents and local businesses. Thank you for choosing us for your fresh flowers and for supporting a business that genuinely cares about our community. Your satisfaction and continued trust are always our top priorities.
